Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders?

Your mission

As part of our growth and commitment to delivering optimal Quality of Service (QoS), we are seeking a Technical Service Manager QoS. You will be responsible for supervising, analyzing, and optimizing our telecom services (Voice, Data, SMS, provisioning) for our MVNO and IoT clients. You will act as a technical expert, capable of proposing and implementing innovative solutions in collaboration with multidisciplinary teams, to improve quality of services.

Optimization of Quality of Service (QoS)

• - Propose QoS specific dashboards to continuously monitor and analyze the performance of services (Voice, Data, SMS, and provisioning) – together with Support teams.
• - Identify shortcomings, define improvement priorities, and propose suitable strategies.
• - Identify and detect service improvement plans together with other teams
• - Propose new tools to measure KPIs (latency, call/SMS success rate, throughput, etc.) and ensure SLA compliance for clients.
• - Actively participate in evolving technical platforms to maintain a high level of performance.
• - Improve QoS measurement capabilities
• - Lead and build taskforces, new requirements, new change requests…to improve QoS of services exposed to Clients.
• - KPIs / SLAs management and analysis.

Technical Support and Coordination with BSS/Telco Experts

• - Collaborate with technical teams (network engineers, BSS, and Telco experts) to diagnose and resolve critical incidents and problems.
• - Serve as a technical reference for internal teams and partners on QoS-related topics.
• - Prepare QoS detailed reports detailed
• - Lead reliability transversal assurance, including reporting, and regular meetings.
• - Action plan tracking

Project Management for Optimization

• - Lead continuous improvement projects to ensure the reliability and robustness of services.
• - Coordinate actions across various teams (operations, development, R&D) for cross-functional projects.
• - Supervise load tests and evaluation campaigns to validate new optimizations.
• - Formalize and document processes and standards related to QoS.

Technology Watch and Anticipation of Developments

• - Actively follow technological developments in telecommunications and IoT (5G networks, virtualization, VoLTE, eSIM, etc.).
• - Identify and propose innovative tools or technical solutions to enhance our services.
• - Train internal teams on best practices and innovations in the QoS domain.

Your profile

• Technical expertise in the optimization of telecom services (Voice, Data, SMS, provisioning).
  - Mastery of BSS infrastructures and network environments (Core Telco, IMS, SS7, Diameter, SIP, VoLTE).
  - In-depth knowledge of monitoring tools (Grafana, Kibana, Power BI, Zabbix, network probes, etc.) and QoS analysis.
  - Familiarity with telecom standards and protocols (GSM, LTE, 5G, TCP/IP, etc.).
  - Experience in managing technical projects, including planning, coordination, and delivery.
• Personal Qualities
  • Strong analytical skills and problem-solving abilities.
  • Excellent written and verbal communication skills to interact with technical and non-technical stakeholders
  • Autonomy, rigor, and proactivity in managing tasks.
  • Team spirit and ability to collaborate in multicultural and international environments.
• Education and Experience
  • Engineering degree or equivalent (telecommunications, computer science, or related field).
  • At least 5 years of experience in a similar role within a telecom operator or IoT solution provider.
  • Experience leading technical teams or complex projects
• Languages: English: Fluency is essential.

Our recruitment process 

At Transatel, we strive to have an efficient global process to finalise our recruitments as quickly as possible (around 3 weeks).

Here are the different stages in the recruitment process:

- 1st HR contact by telephone

- Interviews: A Manager/HR interview + one or more operational or technical interviews

- An online personality test

- An HR call presenting the offer of collaboration in detail, followed by receipt of the offer by email

- Welcome & onboarding process

Benefits

- Salary package: fixed salary + individual bonus + half-yearly profit-sharing and incentive schemes (investable in PEE or PER)

- Salary committees every 6 months

- Up to 2 days' homeworking, 25 days' holiday + a few free days

- CSE, company restaurant, advantageous health insurance, 50% reimbursement of the Navigo transportation pass or sustainable mobility package

For more information, please refer to the Transatel career page: https://www.transatel.com/join-us/compensation-and-benefits/

If you've got as far as the bottom of this offer, it would be a shame to put off your application until later, so apply now!