Support Level 2 IT Technician
What if you could help connect everyone and everything, beyond borders?
Our Company
The new flagship of the NTT Group (Nippon Telegraph and Telephone), Japan's 3rd largest group and the world's 5th largest telecom operator with more than 90 billion euros in revenue, Transatel is one of the leaders in cellular connectivity for the Internet of Things. At the same time, Transatel is consolidating its position as a European leader as an MVNE (a company providing complete technological solutions to MVNOs).
To meet the ambitions of customers such as Airbus, Jaguar Land Rover, Fiat Chrysler Automobiles, China Telecom, China Mobile, etc., Transatel brings together IT and telecoms experts from more than 35 different countries at its headquarters in Paris-La Défense.
The revolutions in telecom technologies (5G, eUICC, feature virtualization, cloud, etc.) combined with the explosion of IoT needs and the 'French Tech' innovation positioning adopted by Transatel, offer rich roles and unparalleled career prospects.
Join us to give a new dimension to your professional career: that of excellence, of the International, and quite simply, of the future.
Your mission
MISSION DESCRIPTION:
At our Technical and Operations Headquarters, you will play a pivotal role in driving innovation and efficiency within our IT architecture for telecom services. As a key member of our dynamic and diverse team, your responsibilities will encompass:
RESPONSIBILITIES:
- Data Warehouse Development and Operations: Lead the development and maintenance of our data warehouse to ensure optimal data management and reporting.
- Machine Learning for Predictive Analytics: Utilize your expertise in machine learning to develop and manage predictive models that enhance our telecom services.
- Microsoft Power Automate Flows: Design and operate workflows using Microsoft Power Automate, streamlining business processes and increasing automation.
- API Integration: Bridge the gap between diverse tools and environments by creating seamless API integrations, fostering data flow and interoperability.
- Data Visualization Dashboards: Develop and maintain data visualization dashboards that provide actionable insights for our telecom operations.
- Technical Incident Diagnostics: Conduct thorough diagnostics and provide diligent follow-up on technical incidents within our IT architecture.
- Collaboration with Stakeholders: Collaborate with technical platform suppliers, mobile operators, and Transatel’s technical teams to resolve technical incidents efficiently.
- Effective Communication: Be the point of contact for communicating service incidents to both customers and suppliers, ensuring transparency and timely resolution.
- Configuration of Telecom Services: Take charge of configuring telecom services and platforms, including pricing plan modifications, launching new MVNO offers, and provisioning services effectively.
- Flexibility: Demonstrate flexibility by being available for any necessary work hours to support our telecom operations.
Your profile
- Educational Background: Possess a higher education diploma or degree in a Data Science, AI, Big Data, or IT related field, with a successful track record in an NOC operator (preferably Core Mobile) or IT support.
- Technical Skills: Exhibit proficiency in various technical skills, including databases (SQL, MySQL, MariaDB), Big Data and Data Science tools (Kafka, Spark, Spark SQL, PySpark, Hadoop, MapReduce, Microsoft Power BI, Azure Data Factory), programming languages and tools (JavaScript, Python, Jupyter Notebook, Anaconda, Linux/Unix, Virtualization, Git, GitHub, Scala, ElasticSearch, Kibana, VS Code, TensorFlow, Keras, Pandas, Scikit-learn, Microsoft Power Automate Desktop and Cloud, API Integration, JSON, XML, Kubernetes and/or Dockers, JIRA, Microsoft Azure), and documentation development.
- Framework Familiarity: Be well-versed in ITIL and/or eTOM, PMP, Agile project management frameworks, and Behavior-Driven Development (BDD).
- Soft Skills: Possess excellent communication, teamwork, organization, intrapreneurship, creativity, and innovation skills, coupled with strong problem-solving abilities.
- Personality Traits: Demonstrate organizational skills, curiosity, stress management, and effective teaching capabilities. Show a genuine commitment to exceptional customer service and the ability to build positive relationships.
- Language Proficiency: Fluency in English and French mandatory
If you are motivated to be part of a young, dynamic team with an ambitious project, we invite you to join us and make a meaningful impact. Your contribution will be integral to our continued success.
- Department
- Telecom
- Role
- Ingénierie
- Locations
- Paris - La Défense (Courbevoie)
- Remote status
- Hybrid
- Employment type
- Contract
About Transatel
At Transatel, we imagine innovative cellular connectivity solutions and deploy them around the world for prestigious clients like Airbus, Stellantis, Worldline and Jaguar Land Rover. As a leading Mobile Virtual Network Operators enabler and global IoT connectivity pioneers, our SIM & eSIM connect millions of consumers and industrial devices and vehicles.
Our diverse organization gathers 350+ telecom and IT experts from 40 nationalities working together in our new Paris La Défense headquarter (France). We offer inspiring professional and personal growth opportunities for talents with all backgrounds and experience. If you are looking for an exciting career move and new challenges in a fast-growing business environment, welcome at Transatel!
Join our team now, and become part of the extended NTT group, one of the largest and most innovative technology company in the world. With its global footprint and 330,000 employees worldwide, NTT has been pushing innovation forward for more than 150 years.